Integrating technostress and individual performance: a meta-analysis based on structural equation modeling
Jan. 2026
Research on the relationship between technostress and individual performance has produced a wide of inconsistent empirical insights. This study distinguished between in-role and extra-role performance and interpreted these findings through a meta-analytic procedure based on 192 papers, 201 studies and 80,523 independent samples. The study found that overall technostress is detrimental to both an individual’s in-role and extra-role performance, which is primarily transmitted through negative emotions, role stress and work–family conflict. Excluding these mechanisms, technostress is beneficial for in-role performance, but still detrimental to extra-role performance. Despite slight differences in effects, technostressors remain negative for individual in-role and extra-role performance. Individual resources and social support can mitigate the negative effects of technostress. In terms of social support, instrumental support mitigates the negative effects of technostress on in-role performance, while emotional support mitigates the effects of technostress on extra-role performance. The theoretical and practical implications of this study are discussed.
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CITE
Liu, S., Song, K., Cheng, D., & Pan, M. (2026). Integrating technostress and individual performance: A meta-analysis based on structural equation modeling. International Journal of Occupational Safety and Ergonomics. Advance online publication. https://doi.org/10.1080/10803548.2025.2603090
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